APPLICABILITY
THE FOLLOWING RULES SHALL APPLY:
- In respect of flights departing from an airport in the
EU and flights operated by a Community air carrier departing
from
an airport in a third country to an airport in the EU (unless
you received benefits or compensation and were given assistance
in that third country);
- On condition that you have a confirmed reservation on the
flight concerned and present yourself for check-in as stipulated
and at the time indicated in advance and in writing or
electronically, or, if no time is indicated, no later than
45 minutes before
the published departure time;
- Only to passengers travelling at a fare available directly
or indirectly to the public, or on tickets issued under
a frequent flyer programme or other commercial programme;
- Where Titan Airways is the operating carrier of the flight.
RULES FOR ASSISTANCE
When we reasonably expect a flight to be delayed beyond its
scheduled time of departure:
(a) For two hours or more in the case of flights of 1500 kilometres or
less; or (b) For three hours or more in the case or all intra-Community
flights of more than 1500 kilometres and of all other
flights
between 1500 and 3500 kilometres; or
(c) For four hours or more in the case of all flights not falling
under (a) or (b).
WE WILL OFFER YOU FREE OF CHARGE:
- Meals and refreshments in a reasonable relation to the
waiting time; and
- Two telephone calls, telex or fax messages, or e-mails.
When the time of departure reasonably expected is at least
the day
after the time of departure previously announced, in addition
to the assistance described above, we will offer you:
- Hotel accommodation in cases:
where a stay of one or more nights becomes necessary, or
where a stay additional to that intended by you becomes necessary;
and
- Transport between the airport and place of accommodation
(hotel or other).
When the delay is at least five hours and you decide not to
travel on the delayed flight, in addition to the meals and
communications assistance described above, we will offer you:
reimbursement within seven days (in cash, by electronic bank
transfer, bank orders or bank cheques or, with your signed
agreement, travel vouchers and/or other services) of the full
cost of your ticket, at the price at which it was bought, for
the part or parts of the journey not made, and for the part
or parts already made if the flight is no longer serving any
purpose in relation to your original travel plan, together
with, when relevant, a return flight to the first point of
departure, at the earliest opportunity.
We will offer you the assistance described above within the
time limits set out in paragraphs (a)-(c) with respect to each
distance bracket.
The assistance described above will apply without prejudice
to any rights you may have under applicable law (including
EU Directive 90/314 on package travel) to further compensation,
although any such assistance granted may be deducted from
any such further compensation.
This Notice is required by Regulation EC 261/2004 of the European
Parliament and of the Council of the European Union in the
UK:
Air Transport Users Council
CAA House
45-59 Kingsway |
