APPLICABILITY
The following rules shall apply:
- In respect of flights departing from an airport in
the EU, and flights operated by a Community air carrier
departing from an airport in a third country to an airport
in the EU
(unless you received benefits or compensation and were
given assistance in that third country);
- On condition that you have a confirmed reservation on the
flight concerned and present yourself for check-in as stipulated
and
at the time indicated in advance and in writing or electronically,
or, if no time is indicated, no later than 45 minutes
before the published departure time;
- Only to passengers travelling at a fare available directly
or indirectly to the public, or on tickets issued under
a frequent flyer programme or other commercial programme;
- Where Titan Airways are the operating carrier of the flight.
RULES FOR COMPENSATION & ASSISTANCE
Denied boarding is a refusal by an airline to carry a passenger
on a flight, even though the passenger has presented him
or herself for boarding under the conditions mentioned
above under the heading 'Applicability', except when there
are
reasonable grounds to deny boarding, such as reasons of
health, safety, security or inadequate travel documentation.
Before we deny boarding for a flight we will call for volunteers
to surrender their reservations, in return for benefits
under conditions to be agreed, and also assistance as described
in paragraph I as appropriate.
If an insufficient number of volunteers comes forward,
and we deny boarding to you against your will, we will
immediately
compensate you:
(a) EUR 250 for all flights of 1500 kilometres or less;
(b) EUR 400 for all intra-Community flights of more than
1500 kilometres, and for all other flights between 1500
and 3500
kilometres;
(c) EUR 600 for all flights not falling under (a) or
(b) of this paragraph.
When you are offered re-routing to your final destination
on an alternative flight as described at paragraph
I. (b) or (c),
and the arrival time of the re-routed flight does not
exceed the scheduled arrival time of the flight originally
booked:
(a) By two hours, in respect of all flights of 1500
kilometres or less; or
(b) By three hours, in respect of all intra-Community
flights of more than 1500 kilometres and for all other
flights
between 1500 and 3500 kilometres; or
(c) By four hours, in respect of all
flights not falling under (a) or (b) of this paragraph,
we may reduce the
compensation described above
by 50%.
In determining the distance, the basis shall be the
last destination at which the denial of boarding
will delay
your arrival after
the scheduled time. The distances shall be measured
by the great circle route method.
IN ADDITION, WE WILL OFFER YOU THE FOLLOWING:
I. A choice between:
(a) Reimbursement within seven days (in cash, by electronic
bank transfer, bank orders or bank cheques or, with your
signed agreement, travel vouchers and/or other services)
of the full
cost of your ticket, at the price at which it was bought,
for the part or parts of the journey not made, and for
the part
or parts already made if the flight is no longer serving
any purpose in relation to your original travel plan, together
with, when relevant, a return flight to the first point of
departure, at the earliest opportunity; or
(b) Re-routing, under comparable transport conditions, to
your final destination, at the earliest opportunity; or
(c) Re-routing, under comparable transport
conditions, to your final destination at a later date at
your convenience,
subject
to availability
of seats.
II. And we will offer you, free of charge:
(a) Meals and refreshments in a reasonable relation to the
waiting time;
(b) Hotel accommodation in cases:
•
Where a stay of one or more nights becomes necessary, or
•
Where a stay additional to that intended by you becomes necessary;
(c) Transport between the airport and place of accommodation
(hotel or other); and
(d) Two telephone calls, telex or fax
messages or e-mails.
Unless you have volunteered to surrender
your reservation, the assistance described above will
apply without prejudice
to any rights you may have under applicable law (including
EU Directive 90/314 on package travel) to further compensation,
although any such assistance granted may be deducted
from any such further compensation.
This Notice is required by Regulation EC 261/2004
of the European Parliament and of the Council of the European
Union in the
UK:
Air Transport Users Council
CAA House
45-59 Kingsway
London WC2B 6TE |
