APPLICABILITY
The following rules shall apply:
- In the event of the non-operation of a flight which
was previously planned to be operated by Titan Airways
and in which at least one place was reserved;
- In respect of flights
departing from an airport in the EU, and flights operated
by a Community air carrier departing
from an airport in a third country to an airport in
the EU (unless you received benefits or compensation and
were given
assistance in that third country);
- On condition that you
have a confirmed reservation;
- Only to passengers travelling
at a fare available directly or indirectly to the public,
or on tickets issued under
a frequent flyer programme or other commercial programme.
RULES FOR COMPENSATION & ASSISTANCE
If your flight is cancelled, we will offer
you the following assistance:
I. A choice between:
(a) Reimbursement within seven days (in cash, by electronic
bank transfer, bank orders or bank cheques or, with your
signed agreement, travel vouchers and/or other services)
of the full
cost of your ticket, at the price at which it was bought,
for the part or parts of the journey not made, and for
the part
or parts already made if the flight is no longer serving
any purpose in relation to your original travel plan, together
with, when relevant, a return flight to the first point of
departure, at the earliest opportunity; or
(b) Re-routing, under comparable transport conditions, to
your final destination, at the earliest opportunity; or
(c) Re-routing, under comparable transport
conditions, to your final destination at a later date at
your convenience,
subject
to availability of seats.
II. In addition, we will offer you, free of charge:
(a) Meals and refreshments in a reasonable relation to the
waiting time; and
(b) Two telephone calls, telex or fax
messages, or e-mails.
III. In the event of re-routing in
connection with your
cancelled flight, if the reasonably expected time of departure
of the
new flight is at least the day after the departure as it
was planned for the cancelled flight, we will also offer
you:
(a) Hotel accommodation in cases:
•
Where a stay of one or more nights becomes necessary; or
•
Where a stay additional to that intended by you becomes necessary;
and
(b) Transport between the airport and
place of accommodation (hotel or other).
IV. Except when:
You are informed of the cancellation at least two weeks before
the scheduled time of departure; or
- You are informed of the cancellation between two weeks
and seven days before the scheduled time of departure and
are offered re-routing, allowing you to depart no more
than
two hours before
the scheduled time of departure and to reach your
final destination less than four hours after the scheduled
time of
arrival; or
- You are informed of the cancellation less than seven days
before the scheduled time of departure and are offered
re-routing, allowing you to depart no more than one hour
before the
scheduled
time of departure and to reach your final destination
less than two hours after the scheduled time of arrival;
or
- We can prove that the cancellation is caused by extraordinary
circumstances which could not have been avoided even
if all reasonable measures had been taken.
You are entitled to compensation as follows:
(a) EUR 250 for all flights of 1500 kilometres or less;
(b) EUR 400 for all intra-Community flights of more than 1500
kilometres, and for all other flights between 1500 and 3500
kilometres;
(c) EUR 600 for all flights not falling under (a) or (b) of
this paragraph.
When you are offered re-routing to your final destination
on an alternative flight as described at paragraph I. (b) or
(c),
and the arrival time of the re-routed flight does not exceed
the scheduled arrival time of the flight originally booked:
(a) By two hours, in respect of all flights of 1500 kilometres
or less; or
(b) By three hours, in respect of all intra-Community flights
of more than 1500 kilometres and for all other flights between
1500 and 3500 kilometres; or
(c) By four hours, in respect of all flights
not falling under (a) or (b) of this paragraph, we may reduce
the compensation
described above by 50%.
For the above purposes, “final destination” means
the destination on the ticket presented at the check-in counter,
or, in the case of directly connecting flights, the destination
of the last flight; alternative connecting flights available
shall not be taken into account if the original planned arrival
time is respected.
The assistance described above will apply without prejudice
to any rights you may have under applicable law (including
EU Directive 90/314 on package travel) to further compensation,
although any such assistance granted may be deducted from
any such further compensation.
This Notice is required by Regulation EC 261/2004
of the European Parliament and of the Council of the European
Union.
[We will give you in written form the contact details
of the national designated body for the enforcement of the
Regulation in any particular case].
Air Transport Users Council
CAA House
45-59 Kingsway
London WC2B 6TE
Telephone: +44 1279 680616
Facsimile: +44 1279 680110 |
