AT TITAN AIRWAYS, WE TAKE YOU PERSONALLY.
FIRST STEPS
First of all, we are extremely sorry if
your baggage has been damaged or delayed. You may well
be feeling frustrated, angry and tired. There are some actions
you must take to ensure that the problem is successfully
resolved.
- Make sure that our handling agents have completed a Property
Irregularity Report (PIR) before you leave the airport.
- Make sure that the handling agent gives you a copy of
the PIR. This together with your flight tickets, baggage
receipts and any other relevant documents will be needed
if you have to make an insurance claim (It is a good idea
to make a copy of these).
The majority of mislaid baggage is located within
48 hours and we would assure you that every effort is being
made to trace your luggage. We subscribe to the Worldtracer
Network System, designed exclusively for this purpose.
Our handling agents will advise you when your
baggage has been found and it will be sent to your resort/UK
home address as appropriate.
LOST OR DAMAGED
If your baggage has been
lost or damaged we want you to get full compensation for
the event. Airline liability is governed by International
Convention which imposes a very limited liability on carriers
such as Titan Airways and your insurance policies will almost
certainly offer a higher level of cover.
Therefore at the earliest opportunity notify
your travel insurance company or Household All-Risks cover.
If your bag has been damaged please check the
contents carefully and ensure that any missing or damaged articles
are reported to the Handling Agent and the details noted on
your PIR.
Please advise your insurance Company that any
correspondence in connection with your claim should be addressed
directly to the following address:-
GAB Robins Aviation Ltd
Global House
Manor Court
Manor Royal
Crawley
West Sussex
RH10 9PY
Tel 0870 9506920 | Fax 01293 464101
Contact David Cowell
Titan Airways contact Robbie Robinson 01279 680616
If you plan on claiming against ourselves please
firstly contact GAB Robins Aviation.
We have also provided a direct link to contacting
us via our feedback form which you can access by clicking
here
In the notes section please give full details
of your claim including the PIR reference number
Claims against airlines must be made within 7
days for damaged baggage and 21 days for lost baggage. Claims
will not be accepted unless made within these periods.
Please note that your copy of the Property Irregularity
Report does not constitute a claim and that the airlines Condition
of Carriage must be complied with at all times.
We would once again like to express our sincere
apologies for any inconvenience caused.
This page is available as a pdf for you
to download and print at your leisure. Click
here to download the pdf file. |
