Passenger Information

SAFETY 

The aim of the airline is to conduct safe profitable operations, without incident, that conform to all relevant legislation, providing a high level of customer satisfaction.

It is the duty of all employees and contractors to report anything that is harmful to our business, safety of individual employees and operations.

Our policy of continuous improvement is supported by maintaining an independent quality system, to monitor compliance and adequacy of all procedures.

EXPECTANT MOTHERS

Expectant mothers may travel up to the end of their 28th week of pregnancy.  Travel after this and up to the end of the 35th week is permitted providing the passenger has a doctors’ letter confirming the expected date of delivery and the health of the mother.

INFANTS

Infants are defined as persons who have not yet reached their 2nd birthday.

INFANT RESTRAINTS

Passengers less than three years of age but not less than two must either be secured in a seat with seat belt or secured in a car type safety seat which, in turn, is properly secured to the aircraft seat. Infants, defined as children of not more than 2 years of age, may be carried in the arms of an adult and secured by use of an approved (British Safety Standard) child restraint device or use a car type safety seat properly secured to the aircraft seat.   Infants up to six months of age must be secured by means of a supplementary loop restraint device.   

PASSENGERS WITH PLASTER CASTS

The length of time required for passengers to have their plaster casts in place before a flight has changed to 48 hours.

In addition the following must be in place:

  • The passenger must have a fitness to fly certificate in their possession
  • A split cast is recommended so that it can be easily removed should the limb swell up during the flight.
  • If they have an inflatable splint you must be able to let the air out in the event it causes additional pressure due to the aircraft environment and reduce the supply of blood to the limb.


<<< Empty >>>
Infant restraint baby seat

Cancellations

APPLICABILITY

The following rules shall apply:

  • In the event of the non-operation of a flight which was previously planned to be operated by Titan Airways and in which at least one place was reserved;
  • In respect of flights departing from an airport in the EU, and flights operated by a Community air carrier departing from an airport in a third country to an airport in the EU (unless you received benefits or compensation and were given assistance in that third country);
  • On condition that you have a confirmed reservation;
  • Only to passengers travelling at a fare available directly or indirectly to the public, or on tickets issued under a frequent flyer programme or other commercial programme.

RULES FOR COMPENSATION & ASSISTANCE

If your flight is cancelled, we will offer you the following assistance:

I. A choice between:
(a) Reimbursement within seven days (in cash, by electronic bank transfer, bank orders or bank cheques or, with your signed agreement, travel vouchers and/or other services) of the full cost of your ticket, at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to your original travel plan, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity; or
(b) Re-routing, under comparable transport conditions, to your final destination, at the earliest opportunity; or
(c) Re-routing, under comparable transport conditions, to your final destination at a later date at your convenience, subject to availability of seats.

II. In addition, we will offer you, free of charge:
(a) Meals and refreshments in a reasonable relation to the waiting time; and
(b) Two telephone calls, telex or fax messages, or e-mails.

III. In the event of re-routing in connection with your cancelled flight, if the reasonably expected time of departure of the new flight is at least the day after the departure as it was planned for the cancelled flight, we will also offer you:
(a) Hotel accommodation in cases:
• Where a stay of one or more nights becomes necessary; or
• Where a stay additional to that intended by you becomes necessary; and
(b) Transport between the airport and place of accommodation (hotel or other).

IV. Except when:
You are informed of the cancellation at least two weeks before the scheduled time of departure; or

  • You are informed of the cancellation between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than two hours before the scheduled time of departure and to reach your final destination less than four hours after the scheduled time of arrival; or
  • You are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than one hour before the scheduled time of departure and to reach your final destination less than two hours after the scheduled time of arrival; or
  • We can prove that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.
  • If your flight is cancelled as a result of extraordinary circumstances which could not have been avoided even though we took all reasonable steps , including but not limited to:
    • Air Traffic Control
    • Weather
    • Civil unrest
    • Terrorist alerts and Security alerts
    • Strike Action
    • Unexpected flight safety shortcomings

Titan Airways Ltd will not compensate you.

You are entitled to compensation as follows:
(a) EUR 250 for all flights of 1500 kilometres or less;
(b) EUR 400 for all intra-Community flights of more than 1500 kilometres, and for all other flights between 1500 and 3500 kilometres;
(c) EUR 600 for all flights not falling under (a) or (b) of this paragraph.

When you are offered re-routing to your final destination on an alternative flight as described at paragraph I. (b) or (c), and the arrival time of the re-routed flight does not exceed the scheduled arrival time of the flight originally booked:
(a) By two hours, in respect of all flights of 1500 kilometres or less; or
(b) By three hours, in respect of all intra-Community flights of more than 1500 kilometres and for all other flights between 1500 and 3500 kilometres; or
(c) By four hours, in respect of all flights not falling under (a) or (b) of this paragraph, we may reduce the compensation described above by 50%.

For the above purposes, “final destination” means the destination on the ticket presented at the check-in counter, or, in the case of directly connecting flights, the destination of the last flight; alternative connecting flights available shall not be taken into account if the original planned arrival time is respected.

The assistance described above will apply without prejudice to any rights you may have under applicable law (including EU Directive 90/314 on package travel) to further compensation, although any such assistance granted may be deducted from any such further compensation.

This Notice is required by Regulation EC 261/2004 of the European Parliament and of the Council of the European Union.

[We will give you in written form the contact details of the national designated body for the enforcement of the Regulation in any particular case].

Air Transport Users Council
CAA House
45-59 Kingsway
London WC2B 6TE

Telephone: +44 1279 680616
Facsimile: +44 1279 680110