Passenger Liability

Air Carrier Liability for Passengers and their Baggage

The liability rules are applied by Community air carriers as required by Community legislation and the Montreal Convention 1999.

Titan Airways is specifically obliged to advise you that:

There are no financial limits to our liability for death or bodily injury sustained in the course of carriage by air with ourselves except that for damages above 113,100 SDRs (approximately £122,000/€141,000) we can defend ourselves against a claim by proving we were not negligent or otherwise at fault.

In the case of destruction, loss of or damage to baggage, liability is limited to 1,131 SDRs (approximately £1220/€1,410) per passenger.

If the value of your baggage is greater than this limit, you should inform us at check-in or ensure that it is fully insured prior to travel.

In the case of damage occasioned by delay, our liability is limited to 4,694 SDRs (approximately £5,070/€5,860) for passenger delay or 1,131 SDRs (approximately £1,220/€1,410) for baggage delay.

We will not however be liable if we took all reasonable measures to avoid the damage or it was impossible to take such measures.

Montreal Agreement - EU Notice Requirement - Article 6(1) EU Carriers

Air carrier liability for passengers and their baggage.

This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.

Compensation in the case of death or injury

There are no financial limits to the liability for passenger injury or death. For damages up to 113,100 SDR’s (approximately £122,000) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

Advance payments

If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16,000 SDR’s (approximately £13,000).

Passenger delays

In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4,694 SDR’s (approximately £5,070).

Baggage delays

In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1,131 SDR’s (approximately £1,220).

Destruction, loss or damage to baggage

The air carrier is liable for destruction, loss or damage to baggage up to 1,131 SDR’s (approximately £1,220). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.

Higher limits for baggage

A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.

Complaints on baggage

If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger’s disposal.

Liability of contracting and actual carriers

If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

Time limit for action

Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

Basis for the information

The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No2027/97 (as amended by Regulation (EC) No889/2002) and national legislation of the Member States.