Corporate Responsibility

Titan Airways’ aim is to ensure its business & activities contribute positively to society

Introduction

Titan Airways as a SME aims to play its part in being a good corporate citizen who contributes in the areas of local initiatives, environmental responsibility, and employee care.  The policies contained in this document are supported and promoted by the Board of Directors and reviewed on a regular basis. 

Who We Are

Titan Airways is a privately owned charter airline.  Established in 1988 the company operates a fleet of modern jet powered aircraft on charter operations throughout the world.   Titan Airways supports other airlines providing aircraft and crew at short notice to ensure continued operations for those airlines.  In addition, the company operates charters for corporations, sports teams and governments (including humanitarian missions).  Several aircraft are dual role and are able to fly cargo.  Principally the cargo operation is the carriage of Royal Mail assisting in the ability to achieve next day delivery to all remote parts of the UK.   We employ a workforce that, whilst seasonally variable, provides employment for up to 350 throughout the year.  The workforce comprises both those from the local economy but also eligible workers from throughout the European Union and beyond.

Key Corporate Responsibility Impacts

The key areas that the company believes it has direct responsibility for contributing positively to are as follows: 

  • Supporting the local economy
  • Environment
  • Noise
  • Recycling
  • Education

Environment

Climate Change

The company follows the continued climate change debate with interest and understands that the operation of aircraft is a contributory factor in this area.   Titan Airways continues to look for ways of ensuring its operation reduces its effect on the environment.   Current issues are shown below.

Fleet Age and Renewal

Titan’s aircraft fleet is a mix of ages but the Board has decreed that aircraft renewals over time will result in the introduction of more modern, fuel efficient and quieter aircraft.  In general terms the company will endeavour to introduce aircraft of less than 10 years old for the future.  By doing this the carbon footprint of the aircraft operation will be reduced over time.

Noise

The noise aircraft make is a contentious subject and can affect residents’ neighbouring airports in a negative manner.   Although Titan’s business is the commercial operation of aircraft the noise effect is always taken into consideration.  The company’s pilots are trained regularly to the highest standards to ensure that they follow the published departure and arrival routes at airports which are designed to minimise the effects on local communities.   Use of Continuous Descent Profiles will always be made use of wherever possible

Air Quality

Titan ensures that its aircraft and equipment are regularly maintained in accordance with the manufacturers or other schedule.   This process will enable the equipment to be checked and ensure that emissions are within the air quality permitted limits.

Waste and Recycling

Titan Airways regards recycling as an important part of its social responsibility and therefore is committed to recycling wherever possible.   The office environments are all populated with receptacles to collect paper, plastics and tin for recycling.  Sensitive material is sent for shredding under contract with a supplier who subsequently provides the resultant as raw material for recycling.

Aircraft catering materials (e.g. glass bottles) that may be recycled are separated by crew for onward recycling by the contracted catering organisation.   This process is subject to state regulations in the country of arrival.
Used staff uniforms are given to a local school to provide to a charitable organisation for recycling which in turn provides funds for the school to purchase educational books and sports equipment.

Water

Titan Airways’ facilities are located in leased property where overall water control is in the hands of the landlord.   Employees are aware of the importance of avoiding wastage of this valuable resource.

Aircraft require to be cleaned in order to ensure both safe and fuel efficient operations.   Aircraft exterior washing where water is used is completed on dedicated parking stands provided by the airport operator.   Such parking areas have run off systems that feed into the airport’s own recycling process.

Local Initiatives Social Responsibility

Titan Airways supports the locale primarily through educational opportunities.

Stansted Airport operates a facility called the ‘Aerozone’ which primarily has an educational function.  Titan is associated with this and provides staff to talk about the airline industry and specific functions within it to interested groups.

The company also provides cabin crew management to give educational talks at local colleges in conjunction with their travel courses.   These talks are designed to give young people an insight into the industry with a view to better enabling their career choices once qualified.

Other Initiatives

Where the company has operated regularly in areas of the world which are under privileged, voluntary support has been given by both crew and the company to local educational institutions.  This has brought much needed supplies such as stationery and books to support the education of the young in such regions.

Employee Relations

Titan Airways continues to engender good employee relations.   The company has a long record of providing social occasions where staff and management are able to mix in an informal environment which enables both discussion of company issues and promotion of interpersonal relationships which all contribute to a positive working environment.

Responsible Procurement

Much of the major procurement for an airline is for aircraft parts.  Such parts have to be approved and therefore the company will always use companies with proven competence and integrity.

With all other materials the company aims to procure from reputable sources and over time will consider more use of suppliers committed to sustainable products where these are suitable.

Safety

The company operates in a highly regulated environment in which safety is promoted as the highest priority.  Titan Airways operates a safety management system which whilst primarily focused on the aircraft operational area encompasses all areas of the business with all staff receiving training on the basics of SMS.

The company Health and Safety policy is maintained and reviewed regularly to ensure its fitness for purpose and to ensure that employees are updated on this important area of business.

Diversity and Inclusion

Titan recognises the potential that all people bring to the workplace regardless of their:-

  • Age
  • Disability
  • Race
  • Religion or belief or absence thereof
  • Gender
  • Gender Reassignment
  • Sexual orientation
  • Maternity or parental status
  • Marital and Civil Partnership status

The company expects that all employees shall be treated with respect and dignity and shall not be subject to any type of discrimination or bullying.  Company policy towards any kind of bullying or discrimination is that of zero tolerance.

Operating internationally brings our staff into contact with many differing cultures around the world and we seek to ensure that all are treated with due respect to local customs.

Human Trafficking and Slavery

As an international airline Titan Airways realises that it is in a position to identify possible cases of human trafficking when carrying passengers.   We deem the practice of human trafficking as abhorrent and in order to give our crews the tools to identify possible cases we provide regular training in this area (see separate Modern Slavery Act Statement).

  

Gene Willson

Managing Director

FOR THE FINANCIAL YEAR ENDED 31ST MARCH 2017

Introduction

This statement sets out Titan Airways' actions to understand all potential modern slavery risks related to its business and to put in place steps that are aimed at ensuring that there is no slavery or human trafficking in its own business or in its supply chains.

As part of the aviation industry sector, the company recognises that it has a responsibility to take a robust approach to slavery and human trafficking. The company is absolutely committed to acting ethically and with integrity in all its business dealings in order to prevent slavery and human trafficking in its corporate activities, and to ensuring, wherever possible, that its supply chains are free from slavery and human trafficking.

Organisational structure and supply chains

This statement covers the activities of Titan Airways Ltd:

  • The company was founded in 1988, employs over 330 people and is based at London Stansted Airport. It specialises in short notice ACMI and wet lease operations as well as ad hoc passenger and cargo charter services to other airlines, tour operators, corporations, governments and the sports and entertainment sectors. Having undertaken a review of our flight operations and supply chains, we have identified that these are key risk areas for modern slavery and human trafficking.

Countries of operation and supply

Flights

Although the company is not a scheduled carrier, it currently operates worldwide for its customers. This has included countries known to be at risk of modern slavery and human trafficking such as; India, China, Pakistan, some African nations, Eastern Europe and Russia.

During the last 12 months we have taken the following steps to address the identified risks:

Supply Chain

  • Uniform - employee uniform is sourced from three different companies in the UK, some using labour from the Indian sub-continent and Eastern Europe. The company has actively sought reassurances from its suppliers that they have taken steps to ensure their supply chain is free of risk from modern slavery and human trafficking. Our suppliers personally undertake inspections of the facilities and report very high standards of working environment and conditions.

When sourcing suppliers for the design and production of our new cabin crew uniform, introduced in April 2017, we were reassured by our chosen supplier’s ethical position on non-exploitation of labour markets and their membership of SEDEX (Supplier and Ethical Data Exchange) and the EFF (Ethical Fashion Forum).

Training

Due to the nature of some of the flights and the destinations to which we operate for our customers, all our cabin crew members have undertaken ‘Indicators of Human Trafficking’ training on their initial and annual recurrent courses This helps them to identify what to do if they suspect that human trafficking is taking place, how to identify the signs, what steps should be taken in handling the situation and how to escalate potential slavery or human trafficking issues to the relevant parties

Relevant supporting policies

The company operates the following policies that describe its approach to the identification of modern slavery risks and steps to be taken to prevent slavery and human trafficking in its operations

  • Whistleblowing policy - The company encourages its workers, customers and other business partners to report any concerns related to the direct activities, or the supply chains of, the organisation The company’s whistleblowing procedure is designed to make it easy for workers to make disclosures, without fear of retaliation. Employees, customers or others who have concerns can use our confidential reporting system
  • Bribery Act policy - The company is committed to the highest standards of ethical conduct and integrity in its business activities in the UK and overseas The policy outlines the company’s position on preventing and prohibiting bribery and corruption in accordance with the Bribery Act 2010
  • Employee code of conduct - The company's code makes clear to employees the actions and behaviour expected of them when representing the organisation The company strives to maintain the highest standards of employee conduct and ethical behaviour when operating abroad and managing its supply chain.

Board/Member approval

This statement has been approved by the company's Board of Directors, who will review and update it annually



Graham Baguley

Director

Date: 14th August 2017