Passenger Information

ANIMALS

We can only carry certified assistance dogs on our flights.  Please see the section headed Assistance Dogs for more information.


ASSISTANCE DOGS

Please see further information under Special Assistance


BICYCLES

Bicycles must be pre booked in advance either through your tour operator or by contacting Titan Airways.  The owner must ensure that the item is packed in an appropriate bike box or bag, the wheels must be removed and enclosed in the same package and the handle bars must be parallel to the frame.  It may also be necessary to remove pedals subject to the type of bicycle.  The bicycle may be refused carriage if not packed correctly or the baggage payload of the aircraft is exceeded. Titan Airways do not accept any liability for the carriage of bicycles or any damage that may be incurred during transportation or in the case of refusal of carriage, storage of the item.  Titan Airways do charge exceess baggage for the transport of bikes however your tour operator may levvy a charge for this.


BORDER CONTROL ENTERING THE UK

This video provides general information on how to prepare for the UK Border, such as having landing cards ready and who is eligible to use ePassport gates.


CHILD BUGGIES / PUSHCHAIRS

May be taken to the aircraft door for boarding but must then be placed into the hold.  They must be tagged at check in.


CUSTOMS ENTERING THE UK

This video provides important information on what goods can and cannot be brought into the UK.


DEAF AND HARD OF HEARING PASSENGERS

Please see further information under Special Assistance


DIVING & FLYING

As far as diving is concerned, passengers should not go diving less than 48 hours prior to their flight.  If this is disregarded then carriage is at their own risk.  There are no restrictions on diving after a flight.

EMERGENCY EXIT ROWS

May only be occupied by able bodied passengers and adults - minimum age of 16 years is applicable.


EPASSPORT GATES

When flying to the UK from overseas, you can get through passport control more quickly by using ePassport gates. For guidance on using the gates click here.


EXPECTANT MOTHERS

Expectant mothers will be accepted for travel up to the end of the 35th week for single pregnancies. If expecting more than one baby e.g. twins they can only be accepted for travel up to the end of the 32nd week. Medical certification is not required for expectant mothers to travel.

GOLF CLUBS / TROLLEYS

Carriage is subject to space and trolleys cannot be accommodated.  Titan Airways do not accept any liability for the carriage of golf clubs / bags or any damage that may be incurred during transportation or in the case of refusal of carriage, storage of the item.  Titan Airways do charge exceess baggage for the transport of golf clubs / bags however your tour operator may levvy a charge for this.


INFANTS

Infants are defined as persons who have not yet reached their 2nd birthday.  Up to 2 years of age they can sit on their parents lap with an extension seat belt.  Over 2 years of age they must have their own seat.  Please note that a maximum of one infant only per seat row is permitted.


INFANT RESTRAINTS

Passengers less than three years of age but not less than two must either be secured in a seat with seat belt or secured in a child type safety seat which, in turn is properly secured to the aircraft seat. Infants, defined as children of not more than 2 years of age, may be carried in the arms of an adult and secured by use of an approved (British Safety Standard) child restraint device or use a car type safety seat properly secured to the aircraft seat.   Infants up to six months of age must be secured by means of a supplementary loop restraint device.  Please note we cannot supply child saftey seats.   


LEARNING DIFFICULTIES

Please see further information under Special Assistance


MEDICAL CASES

Passengers with medical problems can be carried providing we have previous advise and that they have a fitness to fly certificate if required.  CPAP machines containing lithium batteries or wet-cell batteris can be carried by passengers for medical use.  No more than two spare batteries may be carried in addition to the battery in the machine.  Spare batteries must be individually protected so as to prevent short circuits, either by placement in original retail packaging or by otherwise insulating the terminals.  Each battery must be of a type which meets the requirments of each test in the UN Manual of Test and Criteria, part III, section 38.3 in addition each installed or spare battery must not exceed the following:

1/ For litium metal batteries, a lithium content of not more than 8 grams or 
2/ For lithium ion batteries, a watt - hour rating of not more than 160 Wh.

Spare batteries may only be carried in hand luggage.


MUSICAL INSTRUMENTS

May be carried in the hold subject to space.  Small instruments may be carried in the cabin.  Titan Airways do not accept any liability for the carriage of musical instruments or any damage that may be incurred during transportation or in the case of refusal of carriage, storage of the item.


OXYGEN

Therapeutic oxygen may be carried providing Titan Airways are pre advised.  Passengers must hand carry the cylinder (s) and they must be taken into the aircraft cabin and placed on the floor at the passenger feet.  They cannot be placed in overhead lockers.  


PEANUT ALLERGIES


Peanut allergies need to be pre advised - in severe cases we will not load any peanuts on to the aircraft and we will also make a passenger announcement requesting that any passengers who have brought their own peanuts not to open them.

PLASTER CASTS / LEG SPLINTS / FRACTURE CASTS

Passengers with plaster casts may travel provided that:

  • The passenger has a fitness to fly certificate in their possession.  The certificate must state when the cast was fitted.
  • Casts fitted within 48hours of travel must be split the full length so that they can be easily removed should the limb swell during the flight.
  • If you have an inflatable splint you must be able to let the air out in the event it causes additional pressure, due to the aircraft environment.


REGISTERED TRAVELLERS

This video explains who is eligible to become a Registered Traveller, the benefits of the service and how to apply.


SPECIAL MEAL REQUIREMENTS

Must be pre advised to your tour operator.  A minimum of 7 working days prior to your flight.

SPORTING WEAPONS

Where a passenger wishes to tranport a sporting weapon on a Titan Airways aircraft prior notification should be given where possible in advance.  The passenger MUST be legally entitled to carry the weapon.

At check-in the passeneger will be required to ensure that the weapon is unloaded and the declaration form below completed to confirm this.   The document shall be presented to the check-in agent.  

SURF BOARDS / WAKE BOARDS / WIND SURFING EQUIPMENT

Carriage of surf boards / wake boards and wind surfing equipment is subject to space. Titan Airways do not accept any liability for the carriage of surf boards / wake boards and wind surfing equipment or any damage that may be incurred during transportation or in the case of refusal of carriage, storage of the item.  Titan Airways do charge exceess baggage for the transport of these items however your tour operator may levvy a charge for this.

UNACCOMPANIED MINORS

Children over the age of 5 years may be carried as unaccompanied minors and are considered minors up to the age of 14 years.  Pre advice is required and appropriate arrangements must be in place for the hand over and meeting of the child / children concerned.


VISUALLY IMPAIRED

Please see further information under Special Assistance

WHEELCHAIR USERS

Please see further information under Special Assistance

WEDDING CAKES & DRESSES 

May be carried in the cabin in addition to normal hand luggage at the owners risk.  Pre advice is required.

YOUNG PERSONS

Passengers aged under 16 years cannot occupy exit row seats.

DISABILITIES - US AIR CARRIER ACCESS ACT

This only applies to flights from and to the United States of America.  A copy of the information in regard to this Act is accessible from the US Department of Transport.

  1. For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travellers with disabilities at 001-800-778-4838 (voice) or 001-800-455-9880 (TTY).

  2. By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY).

  3. By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave, SE, West Buidling, Room W96-432, Washington, DC 20590 and

  4. On the Aviation Consumer Protection Division's web site:

www.airconsumer.ost.dot.gov