Please let your tour operator, booking agent or group organiser know at least seven days before you fly if you have a peanut allergy. Please also mention it to our cabin crew on boarding. In severe cases, we will not load any peanuts on to the aircraft and will make an announcement asking passengers who have brought peanuts with them not to open them on board. If you carry medication for a severe allergy, such as an EpiPen, it is very important that you bring this with you on board the aircraft. If we are made aware of a severe allergy and you are not carrying your required medication, you may be refused travel.
If you have any severe allergy, please make sure your tour operator, booking agent or group organiser is aware of this at the time of booking. Please also mention this to the cabin crew on boarding the aircraft. If you carry medication for a severe allergy, such as an EpiPen, it is very important that you bring this with you on board the aircraft. If we are made aware of a severe allergy and you are not carrying your required medication, you may be refused travel.
We only carry oxygen for emergency use on board our aircraft and are unable to supply oxygen for your personal use in non-emergency situations. If you have a medical condition that requires the use of supplementary oxygen on board, you will need to bring your own supply, which must be pre-approved for carriage before you travel.
Please contact your tour operator or booking agent at least seven days before travel.
Liquid oxygen systems are forbidden for carriage on aircraft.
Portable Oxygen Concentrators (POC)
Currently, there are only a small number of POCs that have been given clearance for use on board an aircraft. To take any form of oxygen, medical clearance must be obtained. Please contact your tour operator or booking agent at least seven days before travel.
Continuous Positive Airway Pressure (CPAP)
CPAP machines containing lithium batteries or wet-cell batteries can be carried in hand luggage for medical use. No more than two spare batteries may be carried in addition to the battery in the machine. Spare batteries must be individually protected to prevent short circuits, either by placement in original retail packaging or by otherwise insulating the terminals. Each battery must be of a type that meets the requirements of each test in the UN Manual of Test and Criteria, part III, section 38.3. In addition, each installed or spare battery must not exceed the following:
- for lithium-metal batteries, a lithium content of not more than 8 grams
- for lithium-ion batteries, a watt-hour rating of not more than 160Wh
Spare batteries may only be carried in hand luggage.
Medical conditions and medication
If you have a medical condition, you may be able to fly provided your tour operator or booking agent has been informed at the earliest opportunity and that you have a ‘fitness to fly’ certificate, if required.
All the essential medications you need for the duration of your journey should be carried in your hand luggage. Essential liquid medication in quantities of more than 100ml must be certified as authentic by a doctor’s letter and must be presented in their original containers. Bottles and packaging may need to be opened by airport security during screening.
If your medical condition requires you to carry syringes, needles, insulin pens, EpiPens and associated medication, you must carry a letter from your doctor confirming this. If injections are required during the flight, they must be self-administered.
You must declare that you are carrying needles at check-in, airport security, and to our cabin crew when boarding the aircraft.
Should you injure yourself in any way during your holiday, please ensure that you obtain a ‘fit to fly’ certificate from the doctor who treated you. Without such documentation, we may not be able to let you board our aircraft.
Please note that if you have a cast (traditional plaster or modern resin), you will only be allowed to fly if the cast was fitted more than 48 hours ahead of the flight. Your ‘fit to fly’ will need to testify when the cast was fitted. In cases where the cast has been fitted within 48 hours of the flight, carriage will only be permissible if the cast is split down its full length. Having a split cast does not negate the need to present a ‘fit to fly’ certificate.
If you sustain an injury that prevents you from sitting in a regular aircraft seat, you will need to organise extra seats. Please note that extra legroom seats are not suitable for injured passengers and no obstructions are permitted in the aisle. Extra seats will usually be arranged by your insurance company, which will need to purchase the seats from your tour operator.
You should not go diving within 48 hours of your flight. If this is disregarded, then flying is at your own risk. There are no restrictions on diving after a flight.